Frequently Ask Questions

1. Account Management

2. E-mail Questions

   • How do I retrieve/read my email?
   • When sending email using your SMTP server I am getting "553 sorry, that domain isn't in my list of allowed rcpthosts"
   • How do I setup SMTP (outgoing e-mail server) authentication?
   • Although I can receive email, I am not able to send it using your SMTP servers
   • How do the old e-mail messages get deleted from a server?
   • Can I read my email using a web browser ?
   • How do I setup email forwarding ?
   • How do I setup an autoresponder ?
   • How do I filter e-mail identified as *****SPAM*****?
   • How do I disable e-mail spam filtering?
   

3. FTP (File Transfer Protocol) Questions

4. DNS (Domain Name System) Questions

5. CGI (Common Gateway Interface) Questions

6. SSI (Server Side Includes) Questions

7. SSL (Secure Socket Layer ) Secure Server Questions

8. Microsoft FrontPage Questions

9. Hosting multiple sites/domains under one account

10. Account/Sub-account/Sub-domain settings

11. Databases

12. Password/Hot-linking/Bandwidth/AVS/AntiTheft Protections

13. Accepting credit cards/online checks/telephone billing

14. Real Media Questions

15. Miscellaneous Technical Questions

16. Troubleshooting